Customer Support

Life time Warranty

This warranty is given by:

  • Aluminium Specialties Group Pty Ltd (ABN 63 001 252 259)
  • Trading as Alspec®
  • 3 Alspec Place, Eastern Creek NSW 2766
  • (PO Box 262, Horsley Park NSW 2175)
  • Phone: 02 9834 9500
  • Email:


Alspec’s Lifetime Warranty has been tailored specifically to give you confidence in the Invisi-Gard® 316 stainless steel marine grade mesh. This warranty is a joint effort between both Alspec® and the Invisi-Gard® Licensed Dealer.
This Lifetime Warranty is effective for all installations that have been installed by a licenced Invisi-Gard Dealer. As with any valued purchase, effective maintenance is an essential part to prolonging the life of the product and is essential to maintain the rights as stated within this warranty. The care & maintenance instructions of this warranty must be followed to ensure the product will be eligible for any warranty claims.

Alspec's Lifetime Warranty covers the 316 stainless steel marine grade mesh; the aluminium framing is covered by a 15-Year Warranty. Alspec® ensures the product to be free of any defects from the date of delivery to cover any defects in manufacturing & workmanship when the product has been fabricated and installed in accordance with the Invisi-Gard® Fabricator Manual. The Invisi-Gard® Licensed Dealer will then facilitate covering the installation & service components of this service.

What Products Are Covered Under This Warranty?

These warranties apply to all Invisi-Gard® Window and Door Screens and Invisi-Maxx® products only.

Who Is Covered Under This Warranty?

All warranties for Invisi-Gard® by Alspec® are non-transferable and will only cover the original purchaser of the product. The original purchaser must provide proof of purchase and installation to the Licensed Invisi-Gard® Dealer and/or Alspec® to facilitate any claims.

Warranty Coverage

Invisi-Gard® 316 stainless steel marine grade mesh is covered by a lifetime replacement warranty when used in a residential application (commercial use warranty is pending on application and can be covered for up to a lifetime). When a new Invisi-Gard® screen has been received and there are manufacturer defects in either the workmanship or material, the Licensed Invisi-Gard® Dealer that facilitated the installation is to be contacted in the first instance (however in the event they are unavailable, please contact Alspec®) to initiate the Lifetime Warranty claim process.

The aluminium framing warranty provided for Invisi-Gard® covers the structural integrity of the product over the course of the product's 15-year warranty period.

The powder coat used to treat the aluminium framing is covered under a warranty period that has been provided by the manufacturer (Dulux & Akzo Nobel) for that selected finish. This warranty is separate from the Invisi-Gard® lifetime product warranty.

Locks and screen accessories that are used in the Invisi-Gard® products are covered under a separate warranty that is supplied by the relevant manufacturers.

All warranties for Invisi-Gard® by Alspec® are non-transferable and will only cover the original purchaser of the product. The original purchaser must provide proof of purchase and installation to the Licensed Invisi-Gard® Dealer and/or Alspec® to facilitate any claims.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. The consumer is entitled to a replacement or refund of a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have these goods repaired or replaced if the goods fail to be of an acceptable quality and the failure does not amount to a major failure.

Notwithstanding the preceding statement, Alspec’s liability for a breach of a consumer guarantee, condition or warranty implied or created by the Competition and Consumer Act 2010 (Cth) (the “Act”), for any Products not of a kind ordinarily acquired for personal, domestic, or household use is limited to the extent permissible by law and at Alspec’s option in relation to the Products supplied to:

  1. The replacement of the Products or the supply or equivalent
  2. The repair of the Products.
  3. The payment of the cost of replacing the Products or of acquiring equivalent products; or
  4. The payment of the costs of having the products repaired; and

To the extent permitted by law, all other warranties whether implied or otherwise that are not set out in the Warranty are excluded and Alspec® shall be under no liability in contract, tort (including without limitation, negligence, or breach of statutory duty) or otherwise to compensate the Purchaser for:

  1. Increased costs or expenses;
  2. Any loss of profit, revenue, business, contracts or anticipated savings;
  3. Any loss or expense resulting from a claim by a third party; or
  4. Any special, indirect or consequential losses or damage of any nature whatsoever caused by Alspec's failure to complete its obligations in accordance with this warranty.


Invisi-Gard®  is intended for use in residential applications, and a commercial warranty pending on application is assessed on a case-by-case basis. Damages that are not covered are as follows:

  • Events that are outside of control such as fire, acts of God, floods, motor vehicle accidents, natural disasters,
  • Intentional product damage
  • Forced entry and abuse
  • Product disassembly
  • Product alteration in any way that have not been performed by a Licensed Invisi-Gard® Dealer
  • Failure to upkeep product maintenance as per the Invisi-Gard® Care & Maintenance Guide

Making A Claim

To make a warranty claim, the Purchaser must make initial contact with the Licensed Invisi-Gard®  Dealer. If the original Invisi-Gard®  Dealer cannot be contacted, the Purchaser must then contact Alspec® for further assistance on 1300 ALSPEC (1300 257 732) during business hours, via email to, or in writing at PO Box 262, Horsley Park, NSW 2175.

This is to be done within a 30-day period of identifying the fault, detailing a description of the fault with details of how and when this has occurred, providing photos if possible as well as a copy of the proof of purchase & installation provided by the Invisi-Gard® Dealer. The Invisi-Gard® Dealer or Alspec® will assess whether the lodged claim is covered by the lifetime product warranty and then proceed with the claim process if this is the case.